Customer Service

If your questions are not answered here, please contact us. You can reach us by phone at 831-465-3300. Please also see our Privacy Policy.

Returns and Exchanges

We welcome all returns for any DVDs, CDs or books bought through Twin Lakes Church. We do ask that you be responsible for bringing the item back to us, and that may require you to pay for shipping. Please contact us about any items you'd like to return or exchange.

Refund Policy

Products purchased online can be returned as above for a refund.

Online contributions to the ministry of Twin Lakes Church are considered to be non-refundable. The refund policy for specific events is determined according to the nature of event. The event refund policy is posted within the event registration form.


We offer standard USPS shipping and can ship expedited at additional cost. Standard USPS shipping typically arrives in 5–7 days in the continental United States. Please contact us for international shipping information.